Customer Service

From the shop to the workshop everyone at Michael Frank understands the importance of a good customer experience, and we all work hard to make sure the service you receive is pleasant and trouble free. But that experience doesn’t stop simply because you’ve made your purchase, because we also recognise how important after-sales customer care is too.

If something’s not quite what you expected, or you have a question about your order then contact us so we can resolve your issue for you.

To contact Customer Services use the enquiry form below, remembering to include any reference numbers you may have.  If your query is regarding wedding rings then please include the date of your wedding. Alternatively you can call 01268 732083 or email

  • If Applicable
Call: 01268 732083 Email: