Terms & Conditions

This web site is owned and run by Michael Frank Jewellers Ltd.

Lifetime Warranty.

Every piece of bespoke Michael Frank Jewellery is made to the highest standards of craftsmanship, and should last a lifetime if looked after properly. For this reason we are happy to stand behind our Lifetime Warranty in regard to our wedding rings and bespoke items.

In the extremely unlikely event that your bespoke jewellery is ever found to have a manufacturing defect, we will repair or remake your jewellery free of charge.

All jewellery is likely to experience wear and tear over time, and may require occasional maintenance. We are always happy to examine any piece of our bespoke jewellery, should you ever have any concerns or questions.

Please note that our Lifetime Warranty is not transferrable, and does not cover damage caused by wear and tear, or due to lack of care, accidental or deliberate abuse of the jewellery, or loss or theft, and that any repair or modification of Michael Frank jewellery not conducted by Michael Frank Jewellers voids our Lifetime Warranty.



All content and images on this Michael Frank Jewellers website are copyright protected and should not be reproduced without the prior consent of Michael Frank Jewellers Ltd.

  • All material on this website belongs to Michael Frank Jewellers website or its website designers, licensors or third-party contractors.
  • You may retrieve and display content from this website for your own personal, non-commercial use.
  • You may not in any way make commercial or other unauthorised use, by publication, re-transmission, distribution, performance, caching or otherwise, of material obtained through this website


Personally identifiable information about yourself

While using this website, you may choose to actively submit personally identifiable information about yourself through our "Request an appointment" and "Send us a message" forms. This includes information that may be used to identify you such as your name; email address; phone number or other contact information. By submitting such information to us, you are giving us permission to use this information as necessary to deal with your enquiry.

Michael Frank Jewellers will never sell, trade or rent your personally identifiable information to third-parties, and will never send any spam to you. 

Michael Frank Jewellers may provide access to your personal data in case of illegal or abusive use, or in case we receive orders from a competent legal authority.

You have the right to gain access to, correct and/or remove all personal data we store about you free of charge. Please contact us if you would like to know what information we hold about you or request that we correct and/or remove such information.