FREE 2 Year Warranty with every watch

Every watch purchased directly from Michael Frank comes with a 2 year comprehensive warranty; this is in addition to any remaining warranty from the manufacturer. If (through no fault of your own) the watch stops working correctly, we will repair any defect covered by the warranty as quickly as possible.


WARRANTY CONTRACT

  1. `The Michael Frank warranty is subject to the same conditions as the brand manufacturer’s warranty
  2. Watch is still under brand manufacturer’s warranty – it will be sent directly to the address appointed by the manufacturer. Michael Frank will liaise with the manufacturer on your behalf and organise the delivery to and from the manufacturer
  3. If the watch has no remaining brand manufacturer’s warranty and the Michael Frank warranty has not expired – Michael Frank will facilitate repairs
  4. Watch has no warranties left – Michael Frank will provide a quote for repairs.
  5. Any repairs carried out by Michael Frank will be supplemented by an additional 12 month warranty
  6. Only mechanical and manufacturing faults are covered by the Michael Frank warranty
  7. Any modification, additions or replacements of components which have not been authorised by the manufacturer or Michael Frank will invalidate your warranty
  8. When claiming against your warranty the watch must be delivered to the Michael Frank store. For your safety we strongly recommend that you bring the watch in personally or obtain insurance from the post office or delivery service
  9. The warranty is in addition to your statutory and common law rights
  10. Exclusions – the following is not covered by the Michael Frank warranty:
    1. general wear and tear
    2. damage caused by accident, mishandling or misuse
    3. general wear and tear of the watch strap
    4. water damage caused by submersion into water inconsistent with the brand manufacturer’s guidelines
    5. damage to the glass component
    6. theft or loss of the watch